Privacy Policy

Last updated: September 2026

Malua Bay Group Services respects your privacy and is committed to protecting the personal information you provide when using our website or contacting our business.

This Privacy Policy explains how we collect, use and protect personal information through our website.

1. About Us

Malua Bay Group Services is an Australian business providing commercial, industrial and residential refrigeration, air conditioning, HVAC&R and appliance repair services across the Eurobodalla and Ulladulla regions of New South Wales.

Business: Malua Bay Group Services
Owner: Paul Fearon
Phone: 0401 880 661
Email: maluabaygroupservices@outlook.com
Website: https://maluabaygroupservices.com.au/
ABN: 29 265 565 600

2. Information We Collect

When you contact us or submit an enquiry through our website, we may collect information such as:

• Your name

• Phone number

• Email address

• Suburb or service location

• Details about the service you require

• Information included in your enquiry or message

We only request information that is reasonably necessary to respond to your enquiry, provide services, prepare quotations or communicate with you about your request.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and service requests

• Contact you regarding requested services

• Prepare quotations and arrange appointments

• Provide, maintain and support our services

• Communicate with you about your job or enquiry

• Maintain business and service records

• Improve our website and customer service

• Meet legal or regulatory obligations where applicable

We do not sell or rent your personal information to third parties.

4. Website Email and Gmail

Our website uses WP Mail SMTP and the Gmail API to send emails submitted through the website and to facilitate business email communication.

Where Gmail is connected to our website, information required to authenticate the account and send authorised emails may be processed through Google’s services.

Google account information accessed through the Gmail API is used only for the purposes required to provide the configured email functionality. We do not sell Google user data or use it for advertising purposes.

Our use of Google API Services is intended to comply with Google’s applicable API Services User Data Policy and Limited Use requirements.

5. Sharing Information

We may use trusted service providers to operate our website, email and business systems. These may include website hosting providers, WordPress-related services, email providers and other technology providers necessary to operate our business.

Where a job requires additional trade services, relevant information may also be shared with an appropriate trade partner when reasonably necessary to coordinate or complete the requested work.

We do not sell personal information to third parties.

We may also disclose information where required or authorised by Australian law.

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where required by law.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security or performance.

If analytics or other third-party services are added to the website, those services may collect information about how visitors use the website in accordance with their own privacy policies.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Please contact:

Malua Bay Group Services
Email: maluabaygroupservices@outlook.com
Phone: 0401 880 661

We will consider and respond to reasonable requests in accordance with applicable Australian privacy laws.

11. Privacy Concerns

If you have a concern about how we have handled your personal information, please contact us so we can investigate and respond to your concern.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Malua Bay Group Services
Phone: 0401 880 661
Email: maluabaygroupservices@outlook.com